FAQS

You need to plan on flare ups and prepare for them. The first step is to reduce the risk of a flare-up by trimming any and all unnecessary fat from the foods you grill. For the sake of flavor, meats should be left with a little fat on them. This helps prevent meat from drying out while grilling. Now when I talk about fat I mean not only the fat on the meat but any fat you have added like oils in marinades or sauces. Marinades should be allowed to sink in and then drain off so marinated meat is not dripping in oil when it hits the grill. By reducing the amount of fat on meats that you grill you reduce the amount of flare-ups.

Should any part fail due to defective workmanship or faulty materials within the specified period from the date of purchase, www.bbqgrillsthai.com  or Texas Grills will repair or, (at distributors option), replace the defective part free of charge during the warranty period of 12 months from date of purchase.

This warranty does not cover the purchaser or any other person for damage, malfunction or loss due to the following:

1. Lack of maintenance, abuse, neglect, misuse, accident or improper installation of the Gas Grill.
2. Any consequential, indirect or special damage of any nature whatever nor for any loss of profits, economic loss or any similar form of damage.
3. Scratches, dents, corrosion or discolouring caused by heat, abrasive or chemical cleaners or chipping of porcelain or painted parts.
4. Corrosion or damage caused by exposure to the elements, grease fires, insects, weather or hail.
5. Cleaning or normal wear and tear.  Service calls of this nature are chargeable.
6. Unauthorised repairs during the warranty period.
7. Removal or re-installation costs
8. Cracked and weathering of plastic parts caused by exposure to the elements or damage by weather, heat, rough use, heat, insects, chemicals or foods acids or juices.
9. Defects, malfunctions and/or failures caused by normal wear and tear, misuse, neglect, accidental damage Defects, malfunctions or failures caused by an act or omission of other persons.
10. The cost of collection, delivery and/or disposal of the equipment unless there is prior agreement from the company.
11. Any damages or losses, either directly or indirectly, due to an Act of God of effects from elements (e.g. rusting) as a result of improper care or maintenance.
12. If original parts are not available, the companyreserves the right to repair and/or replace suitable substitute parts.
13. The gas grill is not suitable for professional use.

NOTE: Barbecue must be covered when not in use.

NOTE: Rust should be removed by a scrub pad and the surface coated with cooking oil.  Cooking surfaces must be covered when not In us.

Cleanup is very easy due to the fact that most of this grill is stainless steel, which is why mostpeople purchased this grill at this price. The bottom tray slides out and there is a separate grease pan at the center of the tray. You can put the stainless steel grill grates and grease tray in the dishwasher. They clean right up!

Yes if your grill has a stainless grate it is stainless all the way through.

Note: If you have porcelain-coated cast iron grids, little or no seasoning is required.

To maintain the performance of your cast iron grates or griddle, as well as their longevity, some special care is required. As with any cast iron cooking tool, proper seasoning is most important.

Initial use : Before Grilling with your new cast Iron griddle, wash it thoroughly with our stipulated grill cleaner. Thereafter rinse it off with lukewarm water and dry it completely with a soft cloth or a paper towel. NEVER ALLOW TO DRAIN DRY, OR WASH IN A DISHWASHER. As there would be residue left behind from the grill cleaner.

Seasoning of the grid : Vegetable cooking oil is recommended for the initial seasoning. Spread a thin layer of vegetable cooking oil over the entire surface of the cooking grid or the cooking hotplate, including all corners, with a paper towel.

Preheat grid for 15 minutes. Turn burners to Medium heat with lid closed. Allow grill to heat grid for 1 to 1½ hours. Turn all burners to OFF, and leave cooking grid in grill until they are cool.

Your cast iron cooking grids are now ready to use. To prevent rusting, they should be re-seasoned frequently, particularly when new. If rust occurs, clean with a steel brush. Reapply vegetable oil and heat as indicated in the above instructions.

If you can light the grill with a match you may have an ignition switch problem. Check your igniter switch. Rotate the knob, confirm that you hear the clicking sound on your barbecue set.

Very humid or rainy weather can cause moisture to collect on the end of the probe and make the igniter unable to spark. To remedy this condition, light the grill with a match. The heat from the grill will warm the probe and should fix the problem.

If you cannot light the grill with a match you probably have a gas flow problem. Have you cleaned your  burners recently? It is very important that the holes of the burner tubes are clear of any blockage. If the gas flow is restricted, the igniter would struggle to light. To clean your burners, brush the holes in an up and down motion. This cleaning should be part of your routine maintenance.

If you are still having problems, please do not hesitate to contact us.